Policies and Procedures

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It is our intention to provide our guests with a professional and therapeutic massage. The following policies and procedures serve as a guide for first-time and regular massage guests of massage eden.



At Eden, we understand that unanticipated events occur in everyone's life. Unforeseen events such as car problems, traffic considerations, business meetings, and project deadlines, are just a few reasons why one might consider canceling a massage appointment.

In our commitment to provide a unique and outstanding massage experience to all of our clients and out of consideration for our therapists' time, we have adopted the following policies:


ARRIVAL TO YOUR MASSAGE
Please arrive for your appointment 5-10 minutes prior to the scheduled starting time. This allows you the time to fill out the appropriate client form (new clients), change and prepare for the service. All massages have a specific time schedule and early arrival allows for a relaxed and unhurried experience.
If late arrival is inevitable, your service(s) may be shortened in order to keep on schedule. The original treatment time will be charged.

APPOINTMENT POLICY

All appointments should be booked at least 24 hours advance. You can also book an appointment up to 4 weeks in advance online. If you require a same day appointment, you may call 714-798-3356 for availability (2 to 4 hour advance notice may be required). Please respect our time and the time of others. When you schedule an appointment, your appointment is blocked just for you to ensure you receive the full amount of time you have requested.

CANCELLATION POLICY
Notification of cancellation must be received 24 hours in advance by phone. Clients who cancel their reservations within 24 hours will not incur a fee the first time; next time cancellations will be charged at 50% the cost of the massage scheduled. and they will asked to pre-pay for future services.

LATE ARRIVAL POLICY
We regret that late arrivals will not receive extension of scheduled appointments. In special cases, and when our schedule will allow, we may be able to accommodate a partial or full appointment. This will be at our discretion and only with proper, advanced notification of your late arrival. The original reservation fee will be charged
. Therapists are not required to wait longer than 15 minutes for late arrivals who have not called ahead. If you are tardy for your appointment by 15 minutes or more and the therapist has not heard from you, the therapist has the right to leave the site or refuse service and consider you a no-show for your appointment. From there, no-show policies will apply.

NO SHOW POLICY
Clients who fail to show for appointments, we reserved the right to charged the full cost of the session. and asked to pre-pay for future services. It is important that our massage therapists are compensated for reserved time slots. also no shows will be assessed on a case by case basis.

REWARD POLICY
Only service with full prices qualifies for rewards program., any special offers and combo special doesn't qualify.
Qualified services included 60 or 90 minutes full body massage, 60 minutes Reflexology massage at full prices. 
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GIFT CERTIFICATE POLICY
  • Each gift certificate requires a $50 minimum opening balance.
  • The Massage Eden gift certificate is only redeemable at Massage Eden clinic in city of Placentia.
  • The Massage Eden gift certificate may be used to purchase any service or retail item provided by a Massage Eden in addition to gratuities for services rendered.
  • The Massage Eden gift certificate is not redeemable for cash.
  • Massage Eden is not responsible for lost, stolen or unauthorized use of gift cards.
  • Massage Eden gift certificate are non-refundable except where required by law.
  • For inquiries regarding gift certificate purchases made on this website please Click here.
  • **Prices subject to change.  Additional local taxes and fees may apply. See clinic for details.

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Other Massage Policies


SCOPE OF PRACTICE
Massage Eden therapists are licensed professionals and held to the highest standards of the American Massage Therapy Association.
Massage Therapy is a profession in which the practitioner applies manual techniques, and may apply adjunctive therapies, with the intention of positively affecting the health and well-being of the client.
Massage Therapists do not diagnose or prescribe for medical conditions nor are they allowed to provide treatment for a specific condition without a doctor's supervision. The massage therapist is required to refer you for diagnosis and to follow recommendations of your physician.


RESPECT FOR CLIENT NEEDS AND BOUNDARIES
Massage Eden Therapists are happy to adjust pressure, temperature, musical volume, work longer on an area or move on if you request it.
The client may choose to: leave on as much clothing as needed for comfort, refuse any massage methods, stop massage at any time and is free to leave; the therapy door is never locked.
The client will always be modestly draped. Only the area being massaged will be undraped. The clients will be kept informed of the area to be massaged.
Occasionally, an emotional response to massage occurs. If this happens, it is ok to express the feelings in our safe, nonjudgmental environment - or you may request privacy and end the session. You are in control.


PROFESSIONAL BOUNDARIES
Requests for sexual activity will not be tolerated, will be viewed as solicitation, and reported to the proper authorities under the guidelines of the massage therapy policies and procedures. The client will not be rescheduled if this occurs.
The breast and genital area will not be massaged under any circumstances. Permission will be asked before working close to these areas; otherwise, a professional distance will be maintained. Also, low back, hip & gluteal area will be massaged only with permission and can be worked through the draping if requested.
Sexual interaction or discussion of any kind between the client and the massage therapist is NEVER appropriate. On rare occasions an involuntary sensual response to massage is natural and will subside on its own in a few moments.
We do not massage anyone under the age of 18.


CONFIDENTIALITY AND CONVERSATION
The discussion between the massage therapist and the client is confidential. The client may or may not choose to talk during the massage.
We are happy to listen to your conversation and share our professional expertise. We prefer to not discuss topics of a political, private or sexual nature.


EXISTING AND NEW MEDICAL CONDITIONS
It is the responsibility of the client to keep the massage therapist informed of any medical treatment currently being taken, and to provide written permission from the physician, chiropractor, physical therapist, etc., that the massage may be continued.
The client must also keep the massage therapist informed of any changes in health conditions.
For clients undergoing chemo and radiation therapies - The Caring Hands Massage is just for you. Please note that we require a doctor's note that states the doctor is aware of and agrees to the desired treatment.

If you have any questions on the above information, please direct them to the store manager at 714-798-3356.